We started gradually providing 1st line customer support to end-users so as to a few months ago and we are confident in handling the number of support calls.

More than 90% of support calls were related to user settings, and not to hardware problems with hotspots. Wherever we are not able to help the user directly, we will contact the Hotspot Provider to investigate further.

As such, we will be making some changes to the Portal Page (aka Splash Page). With immediate effect, Skyrove will provide 1st line support contact details on the Portal Page. In the near future, the Portal Page will approximate the look & feel of the Welcome Page (what people see after they’ve logged in).

We are also revamping our Hotspot Provider Terms & Conditions, and ask that you revisit these (https://auth.skyrove.com/provider_tandc.html). Due to implementing Rand Billing on our systems, clause 8 has changed slightly. Clause 10 is to ensure a consistent experience for end-users and Clauses 11 and 12 are to ensure end-users can easily identify hotspot locations where they can use their credits, either through signage or when connecting to the nearest Wi-Fi network.

Thank you for all your feedback so far!