I’m happy to announce that we’ve launched a Skyrove Support number! +27 (021) 4488843 We plan to progressively give more 1st line customer support to Skyrovers over the coming months.

Skyrove will start to directly support Skyrovers with forgotten passwords or who have account or purchasing queries who would normally have been referred to us only after speaking to the Hotspot Provider, thus causing extra inconvenience for the end-user.

In addition, Skyrove will also give telephone support to users who are having trouble connecting to the network due to any problems on their computers, such as Wi-Fi cards not being on and static IP addresses or proxies being set.

If we determine that the problem is with the hotspot itself, we will then contact tech support for that particular hotspot.

As always, we welcome your feedback!

Henk

We’ve just implemented a new look Skyrove Welcome page! (That’s what we call the page that displays immediately after you’ve connected to a Skyrove hotspot). It’s still a work in progress, so we might still add and remove a few things.

 

The main feature we’ve added is the Google Search box. We noticed many people went straight from our Welcome page to Google, so we thought we’d save you some time by allowing to do a Google Search directly from the Skyrove Welcome page. Is there anything you really miss from the old page? Is there anything you really don’t need on the new one? Please leave a comment! (100 free Skyrove credits to the first 10 responses before 5 May, which is also Henk’s Birthday! Please also mail me at henk at skyrove dot com with your Skyrove username so I know who you are)

If you’re a Skyrove Provider, you may have noticed that we’ve implemented a Google Search Box on the Skyrove Welcome page.

If end-users use this to search, and thereafter click on a Google Adword on the Results Page, Skyrove will earn commission on the cost-per-click.

For now, we’re simply trying it out and the primary purpose is for the Search Box to be a value-add to customers, NOT a revenue earner for Skyrove or Skyrovers (Hotspot Providers).

If it turns out that there are significant revenues resulting, we will look again at implementing a revenue share structure for Skyrovers. I’ll also gladly publish revenue figures here, in the interest of transparency. (So far 0c earned!)